{//% unless portal.user.is_agent %} Tickets
Login Submit a Ticket News {//% endunless %}

Alert Functions


Alert Functions 

In this topic, we will review the Alert functions available in the primary User Interface. 

We estimate that this will take 3 minutes to complete.

Detailed Explanation 

Introduction to Alerts

Use the Alerts screen to read and acknowledge existing alerts.

 The Alerts screen is composed of several elements:

  • the Arrange By drop-down list
  • the My Alerts checkbox
  • the Results counter
  • the Result list
  • the Refresh button.

These are used to manage your alerts.

The List screen: Unread alerts are indicated in the Flight List by the icon. If all alerts for the flight have been read, the  icon is displayed. Refer to the List screen for more information.

Status bar: The Alerts panel in the status bar displays the status of alerts in the system. The gray icon indicates that all alerts in the system have been read. Unread alerts are marked with a yellow icon , provided that there are less than ten unread alerts in the system. If more than 10 unread alerts accumulate in the system, the Alerts icon will turn red and pulsate.Pop-up notification: Pop-up notification is used to let you know that a new alert has been received. You can display the new alert directly from the pop-up, or navigate to the Alerts screen. 

Interaction 1 Click the Alerts tab.

Interaction 1 Click the My Alerts check box.

My Alerts Checkbox

The purpose of this checkbox is to let you hide alerts you are potentially not interested in. Clicking it applies the filter and updates the results counter. When checked (the default), the list will include only alerts that are either intended for the user or for a group the user is a member of. De-selecting it will display all alerts irrespective of their intended audience. The results counter indicates the number of results found as well as how many represent unread alerts, e.g., 251 results (71 unread).

The displayed list of results is for the specified filter criteria, and arranged either by alert or flight. Each item in the list is collapsible and can be expanded to show its full contents. Double-clicking an item’s header expands it (if collapsed) or collapse it (if expanded). Headers for unread items are displayed in bold. 

Alerts icon appears on the bottom right-hand side of the screen.

Clicking the Refresh button refreshes the Result list in accordance with the specified filter criteria. 

Interaction 1 Click the Arrange By dropdown button.

Arrange By Drop-down List

The Arrange By drop-down list allows you to organize the results according to your specific needs. Modifying the selected option will rearrange the results accordingly and update the results counter.

Interaction 1 Click the Flight Alerts list item.

Interaction 1 Click the Arrange By dropdown button.

Interaction 1 Click the All Alerts list item.

Interaction 1 Click the METAR [CYYZ] list item.

Click on an alert to view it.

Interaction 1 Click the Mark As Read button.

The Mark as Read button is available for each alert. Clicking it will acknowledge the alert, remove the bold font style from its header and hide the button.

Flight alerts need to be acknowledged for each individual flight. For this purpose, the list of flights affected will include a Mark as Read button for each unacknowledged flight as well as a single Mark All as Read button. 

Interaction 1 Click the METAR [CYYZ] list item.

Click on the alert name to close it. 

Interaction 1 Click the Refresh button.

Pop-Up Alerts 

To ensure that you are notified of new alerts in a timely fashion, a pop-up is displayed at the first opportunity that alerts are generated regardless of which NFP screen you are working on. The pop-up appears in the bottom right of the screen as shown below.

The pop-up only shows alerts that are either public or intended for a group that you are a member of.

The pop-up displays a maximum of two alerts sorted by date-time in descending order. If more alerts exist, a "...more messages" hyperlink is displayed stating how many.

 To close the pop-up, click anywhere within its boundaries. If left alone, the pop-up will automatically close after 15 seconds. If no alerts have been read when the pop-up closes, those alerts will not be included the next time the pop-up is displayed.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.