Raising Tickets

• Getting to grips with NAVBLUE Support Portal
• Raising a support ticket
• Ticket Criticality
• Ticket Types
• Filling in the Description Box

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Navigating and searching NAVBLUE support portal

• Introduction to NAVBLUE support portal
• How to Search Within NAVBLUE Support Portals
• Dedicated portals for different products

Users

• Adding New Users / Requesting Access for New People
• Super Users
• Activating my account
• Editing my profile
• Changing my password on NAVBLUE support portal

Support Portal Frequently Asked Questions

• How can I see my newest message on top?
• I forgot my password / I can't login
• Not receiving Freshdesk ticket notices via email?
• Old browsers not supported: “this connection is not secure”

Migrated Support Portals

• Airbus TechRequest migrated
• Aviolinx Support Portal migrated

User Interface

• N-Flight Planning interface

Plan Functions

• Flight Info Group
• Plan Functions
• Route Group
• Alternates Group
• Reclear Group

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List Functions

• List Screen Buttons and Fields
• Flight List Columns
• Search for Flights
• Expanded Flight Options

Map Functions

• Map Functions

Info Functions

• Info Panel

Reports

• Reports Overview
• Flight Package Layout
• Send Options
• Sending a Flight Package

ETP/ETOPS Configuration

• Aircraft Configuration - ETP/Driftdown Fuel Dumping

Route Optimization

• Route Analysis
• Route Screen Overview
• Building a New Route
• Route Optimization
• Options Group

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Practical Dispatch

• Adding a Flight
• ATC Remarks
• Snapshot Tool
• Custom Maps
• Flight Progress Functions

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Settings Options

• Settings Options

Automation

• Automation Action Configuration Options
• Automation Functions
• Event-Driven Automation

Desk Assignments

• Managing Groups

Alerts Screen

• Alert Functions

Alert Configurations

• Alert Configurations

Flight Hazard Forecasting

• Flight Hazard Forecasting Map Functions
• Flight Hazard Forecasting Route Building Functions

Flight Hazard Forecasting - Configurations

• Flight Hazard Forecasting Configuration

Maintenance Screen - Non-FOMS Related

• Permit - Country Warnings
• Permit List
• Query, Edit and Export Permits
• Flight Package Layout
• Automation Defaults

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WebFOMS

• Edit Record Types in WebFOMS
• Add Record Types in WebFOMS
• Copy Record Types in WebFOMS
• View Record Types in WebFOMS

N-FP Database Tab

• NFP Database Tab
• Aircraft WebFOMS Screens
• Airport WebFOMS Screens
• Notifications WebFOMS Screens
• Administration WebFOMS Screens

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FOMS Maintenance Menus

• FOMS Maintenance Overview
• FOMS 100 Menus
• FOMS 200 Menus
• FOMS 300 Menus
• FOMS 400 Menus

View all (7)

User Interface

• Status Bar
• Information Panel
• Extendable Groups
• Changing the Login Password
• User Administration Tool

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Map

• Icing and Storm
• Turbulence
• Restricted Areas

List Screen

• Creating a Flight Plan
• Add A Flight Group
• Assigning Flights to Flight Groups
• List Screen

Plan Screen

• Plan Screen Buttons
• ETOW Comparison Burns
• Creating a Reclear Flight Plan
• Revisions Dialog
• Flight Info Group Field Descriptions

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Route Screen

• Editing a Route
• Route Builder Group
• Other Route Screen Fields and Functions
• Allow entries/exits to join Track mid-way
• Determining SIGMETs

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Automation Screen

• Delete Automation Profiles
• Flight Plan Automation Introduction
• Automation Defaults Tab
• Flight Automation Dialog

Reports Screen

• ATC Confirmation Dialog
• Flight Package Layout Group Introduction
• CA48 - ATC ICAO Form
• Reports Screen Buttons

Flight Progress Screen

• Flight Progress Alerts
• Flight Progress

Settings Screen

• General Group
• Group Membership Group
• What are Flight Group Assignments (also known as desk assignments)?

Alerts Screen

• Alerting
• Pop-Up Alert Notification
• Monitoring Group Alerts

Maintenance Screen

• Flight Operations Management System
• AIRAC Cycle
• Add Weather
• NOTAM Filtration
• FOMS Maintenance Tab

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Flight Package

• Flight Package Layout Tab
• Package Definition Group
• Package Name Group

FOMS 100 Menus

• FOMS Menu 105 (Airports Program)
• FOMS Menu 106 (Find Airport By Name Program)
• FOMS Menu 107 (Runways Program)
• FOMS Menu 110 (Alternate Airports Program)
• FOMS Menu 115 (City-Pair Enroute Stations Program)

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FOMS 200 Menus

• FOMS Menu 215 (Aircraft Types Program)
• FOMS Menu 220 (Aircraft Characteristics Program)
• FOMS Menu 230 (Performance Profile Key Program)
• FOMS Menu 231 (ETP Scenarios Program)
• ETP Scenarios Fields

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FOMS 300 Menus

• FOMS Menu 301 (FAA Routes Program)
• FOMS Menu 305 (City-Pair Routes Program)
• FOMS Menu 306 (Disabled Routes Report Program)
• FOMS Menu 310 (Preferred Entries Program)
• FOMS Menu 315 (Preferred Exits Program)

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FOMS 400 Menus

• FOMS Menu 410 (Flight Status Program)
• FOMS Menu 420 (Aircraft Assignment Program)
• FOMS Menu 425 (Aircraft MEL/CDL Status Program)
• FOMS Menu 428 (MEL/CDL Codes - WebFOMS MEL/CDL Dictionary)
• FOMS Menu 430 (Flight Analysis Request program)

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FOMS 500 Menus

• FOMS Menu 510 (Send Flight Papers Program)
• FOMS Menu 570 (AFTN FIR/UIR Addresses Program)
• FOMS Menu 575 (Master Station Addresses Program)
• FOMS Menu 585 (Address Aliases Program)
• Master Station Addresses Fields

Administration

• WebFOMS Airline Code Parameters - Fields
• Compute Tab
• Enroute Stations Tab
• Network and Format Tab
• Route Data Tab - DO NOT PUBLISH - DUPLICATE

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Misc

• CFMU Route Retrieval
• Exclude Stations
• Getting Started
• Graphical Winds Chart
• Access Disaster Recovery (DR) Site

WebFOMS

• Aircraft Characteristics
• Modify / View Aircraft Characteristics
• MEL / CDL Dictionary
• MEL / CDL Assignments
• WebFOMS ETP Scenarios

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